This document is a public offer of Pearl Furniture and sets out the terms for the manufacture and sale of made-to-order furniture.
1. General provisions
1.1. This offer is addressed to any individual or legal entity (hereinafter — the Customer) and is an official public offer by Pearl Furniture (hereinafter — the Contractor) to conclude a contract for the manufacture and handover of custom furniture.
1.2. The offer is deemed accepted from the moment the Customer pays a deposit for the item. From that moment, the contract is deemed concluded on the terms set out below.
1.3. The Contractor may amend the terms of the offer. The version published on the website on the date the deposit is paid shall be deemed effective.
2. Subject of the contract
2.1. The Contractor undertakes to manufacture furniture to the individual dimensions and specifications agreed with the Customer and to hand it over to the Customer, and the Customer undertakes to accept the item and pay for it.
2.2. The configuration, dimensions, upholstery materials, mechanisms and filling are agreed before production begins and recorded in the order specification.
2.3. Before work begins, the Contractor prepares a quote and, at the Customer’s request, a 3D visualisation of the future item. The visualisation is prepared within 3 to 5 business days from the moment the brief is agreed.
3. Payment procedure
3.1. The order value is determined by the specification and fixed at the moment the deposit is paid.
3.2.
3.3. For large projects, by agreement of the Parties, part of the amount may be deferred until the furniture is assembled at the property. Such terms are recorded in the order specification.
3.4. Payment is accepted in cash and by bank transfer, including by invoice for legal entities.
3.5.
3.6.
4. Production times
4.1. The production time is 30 to 45 calendar days and depends on the model, the complexity of the configuration and the current production workload. The exact time is stated in the order specification.
4.2. The period is calculated from the moment the deposit is paid and the specification is agreed in full.
4.3. If the Customer makes changes to the agreed specification after work has begun, the production time is extended in proportion to the scope of the changes, and the Contractor shall notify the Customer of this.
5.
5.1.
5.2.
5.3.
5.4. On acceptance, the Customer inspects the product for compliance with the specification and for the absence of external damage. Claims regarding appearance and completeness must be made at the time of acceptance.
6. Warranty
6.1.
6.2. The warranty does not cover damage arising from improper use, unauthorised repair or alteration of the product, or natural wear of upholstery materials.
6.3. For warranty matters, the Customer should contact us at the email address specified in the “Contractor Details” section.
7. Made-to-Order Products
7.1. The furniture is manufactured to custom dimensions and specifications determined by the Customer and is classified as goods made to individual order.
7.2. The Customer may withdraw from the contract before the product is handed over, reimbursing the Contractor for actual expenses incurred in connection with the performance of obligations under the contract.
8. Personal Data
8.1. By submitting an enquiry on the website, the Customer consents to the processing of their personal data under the terms set out in the Privacy Policy.
9. Contractor Details
Pearl Furniture
Email: info@ergonomika.space